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Confidentiality and Security »

The content of your sessions will not be communicated with a third party except for the purposes of supervision of our work. In this instance your identity will not be revealed.

At the end of our counselling sessions, client notes of our sessions will be stored securely offline for a period of 7 years and then destroyed by shredding after this time. We are a registered with the Information Commissioner’s Office and abide by the current GDPR and Data Protection Regulations.

We are legally bound to make disclosure to the Police / legal authorities if a client reveals that they are intending to cause serious risk of harm to others. In addition, if at any point during the counselling you were in need of emergency support, we may ask for your consent to contact your GP, or recommend alternative avenues of support other than online counselling.

If you prefer ‘live’ online counselling appointments, we use free software for the sessions, called Zoom. If this is your preferred option, we will provide you with a hyperlink to download the free software which is encrypted. Alternatively we will send you a link to the meeting and you will be able to join the Zoom meeting from this link. We would also suggest that you do not reveal your full name or any personal address details etc whilst we are engaged in online counselling appointments, as this helps to maintain the privacy of your sessions.

Please take time to read through the guidelines on our website for ensuring privacy and security of your online communication with us. It’s available by following this hyperlink: